Privacy Policy

Hive Aid Pty Ltd is dedicated to ensuring the privacy and data security of our users. This Privacy Policy outlines how we manage your Personal Information while using our Android App, specifically regarding the core functionality of tracking driver locations and sharing data with specified carriers and third-party customers.

Personal Information We Collect:

We collect Personal Information, which is information or an opinion that identifies an individual. This information may include but is not limited to names, addresses, email addresses, phone numbers, and facsimile numbers. We may obtain this Personal Information via our Android App or from third parties. Please note that we do not guarantee the privacy practices of authorized third parties.

Personal Information:

We collect your Personal Information for the following purposes:

1. Providing our core service.

2. Sharing relevant information with specified carriers and third-party customers associated with the consignment.

3. Marketing our services.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in cases where you would reasonably expect such use or disclosure. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

We do not collect, hold, or store any Sensitive Information as defined by the Privacy Act.

Location data

In order to provide our core service, we track and store the live and background location data of the device while signed into the carrier service. This data is shared with:

1. The Carrier

2. Customers of the carrier that have an invested interest in the freight being tracked.

Third Parties

While we primarily collect Personal Information directly from you, in some cases, we may receive information from third parties. We will take reasonable steps to ensure that you are made aware of any information provided to us by third parties.

Disclosure of Personal Information:

Your Personal Information may be disclosed in the following circumstances:

1. To third parties when you have provided consent for the use or disclosure.

2. When required or authorized by law.

Security of Personal Information:

We take reasonable measures to store your Personal Information securely, protecting it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be stored in client files for a minimum of 7 years.

Access to Your Personal Information:

You have the right to access and update your Personal Information, subject to certain exceptions. To do so, please contact us in writing. We do not charge any fee for access requests but may charge an administrative fee for providing a copy of your Personal Information. For security reasons, we may require identification from you before releasing requested information.

Maintaining the Quality of Your Personal Information:

We are committed to ensuring that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not current or accurate, please inform us as soon as possible to facilitate ongoing quality services.

Policy Updates:

This Privacy Policy may change from time to time, and the latest version is available on our website.

Privacy Policy Complaints and Enquiries:

If you have any queries or complaints about our Privacy Policy or data handling practices, please contact us at:

Hive Aid Pty Ltd

505/147 Pirie Street, Adelaide SA 5000

Email: supp0rt@hiveaid.com.au

Phone: 08 7079 8670

We are committed to addressing your concerns and ensuring the protection of your privacy.